Frequently Asked Questions
Do you ship to a P.O. Box?
No, we do not ship to PO Boxes. We only ship to physical addresses.
How do I know when my order has been shipped?
Most items are shipped via FedEx Ground. You will receive an email directly from FedEx when your order has been shipped along with a tracking number. Everything is shipped from Springville, Utah. Depending on your location in the United States it can take anywhere from 6-12 business days to be delivered. Orders for the east coast generally take longer to arrive than orders for the west coast. LTL Shipments do not recieve email notifications.
How long will it take for me to receive my order? When will it ship?
The length of time it takes to receive your ladder depends on where you ordered the ladder, If you bought it online please allow 6-12 business days for delivery. Home shows and fair orders can take up to 3-4 weeks to receive.
I only received one box. Where are my other items?
It is not uncommon for some of the boxes to get separated during shipping, so please allow 2-3 business days between deliveries. If you have not received all of your items within the allotted time please contact our Customer Service.
Once my order has shipped, how long will it take before I receive it?
Everything is shipped from Springville , Utah . Depending on your location in the United States it can take anywhere from 6-12 business days to be delivered. Orders for the east coast generally take longer to arrive than orders for the west coast.
When FedEx delivers my packages do I need to sign for it? Will they just be left at my door?
You will not be required to sign for your packages. FedEx will leave your packages for you in a secure location at your residence.
Which state will my order ship from?
Your order will ship out of our factory in Springville, Utah.
Why is it taking so long for me to receive my order?
In the unlikely event you have not received your ladder within 15 business days, please contact our Customer Service Department to research your account.
Why is such an expensive item just left at my door? Why don't you require a signature?
FedEx is a driver discretionary company. FedEx's drivers are from your local community and if they feel the neighborhood is safe they will go ahead and leave your package for you in a secure location. If they do not feel the neighborhood is safe, they will make three attempts to obtain a signature from you before returning the product back to us. We do not want to inconvenience our customers by requiring them to be present in the middle of the day (while they're usually at work) to sign for their packages.